Refund and Returns


If you are not 100% satisfied with your online purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.


You can return a product for up to 30 days from the original purchase date. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.


You will be responsible for your own shipping cost for returning your item. Shipping cost are not refundable. If you are shipping an item you should consider using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item.


Any product you return must be unused and in the original saleable condition with all original packaging and labels. 

 

Refunds and returns must be processed via This Form


Only  regular priced items may be refunded or exchanged, unfortunately discounted items cannot be refunded or exchanged. The return process does take time. Please allow us a minimum of one week to approve your return and additional time for the payment to be refunded.

 

If you have any questions do not hesitate to reach us at: returns@rbcycles.com